Privacy Policy
Last updated: July 1, 2026
1. Data Controller
Sharetone International Co., Ltd. ("Sharetone", "we", "us", or "our"), with global commercial operations, is the data controller responsible for the personal information collected through the website isharetone.com.
For any questions regarding this policy, contact us at: privacy@isharetone.com
2. Information We Collect
We collect personal information through different channels:
Through the contact form:
- Full name
- Email address
- Phone number / WhatsApp
- Company name
- Country
- Your message or inquiry
Through the virtual assistant (chatbot):
- Full name
- Email address
- Phone number / WhatsApp
- Company name
- Country
- Product interest, quantities, and brand information
- Full conversation history
- Additional context you voluntarily provide (prior experiences, business plans, timelines)
Automatically when you browse the site:
- IP address
- Country of origin (for EU visitors, country only — no city or region)
- Device type and browser
- Pages visited and time on site
- Traffic source (how you found us)
3. How We Use Your Information
Primary purposes (necessary for the business relationship):
- Respond to your inquiry, quote request, or commercial consultation
- Provide personalized follow-up on products or services of interest
- Manage the business relationship with you or your company
- Answer questions submitted through the virtual assistant
Secondary purposes (you may opt out at any time):
- Send information about new products, materials, or industry trends
- Invite you to trade shows, events, or relevant webinars
- Statistical analysis of browsing behavior to improve the site
To opt out of secondary purposes, email us at privacy@isharetone.com.
4. Data Sharing
We share data with the following technology providers under data processing agreements:
| Provider | Purpose | Country |
|---|---|---|
| Supabase Inc. | Database and storage of leads and chat sessions | USA |
| Google LLC (Analytics / Tag Manager) | Website traffic analysis | USA |
| Anthropic / OpenRouter | Virtual assistant message processing | USA |
| Pabbly | Workflow automation and CRM | India |
| Snov.io | Contact management and commercial outreach | USA |
We do not sell, rent, or transfer your personal data to third parties for their own commercial purposes.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Legitimate interest: To respond to business inquiries and follow up on commercial opportunities
- Consent: For secondary purposes such as marketing communications (you may withdraw consent at any time)
- Contract performance: When processing is necessary to fulfill a business agreement
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Request that we limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interest
To exercise any of these rights, email privacy@isharetone.com with your full name, email address, and the specific right you wish to exercise. We will respond within 30 days.
7. Cookies and Tracking
This site uses cookies and analytics tools. See our Cookie Policy for details on what we use and how to control it.
8. Data Security
We implement technical and organizational measures to protect your personal data, including:
- Encrypted connections (HTTPS/TLS)
- Role-based access control in our database
- Rate limiting on all data collection endpoints
- Additional geo-data restrictions for EU visitors
9. Data Retention
We retain your data for as long as necessary to fulfill the purposes described in this policy and as required by applicable law. Business contact data is retained while an active or potential business relationship exists. You may request deletion at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top. We encourage you to review it periodically.
11. Contact
For any questions about this policy or how we handle your data: privacy@isharetone.com